Refund policy
Returns & Exchanges Policy
At Moonlight, we are committed to providing high-quality products and an exceptional shopping experience. If you need to request an exchange or return, we're happy to assist you within the guidelines outlined below.
Exchanges
We accept exchange requests within 14 days of the delivery date.
To be eligible for an exchange, items must:
- Be unworn, unwashed, and in original condition.
- Have all original tags attached.
- Be free of stains, odors, damage, or signs of wear.
- Be returned in their original packaging whenever possible.
Exchanges are subject to inventory availability and may be made for:
- A different size.
- A different color.
- Another item of equal value, or by paying the price difference if applicable.
Returns & Refunds
We accept returns within 14 days of delivery, provided that the items meet all eligibility requirements listed above.
Once your return has been received and inspected, the refund will be processed to the original payment method or issued as store credit, when applicable.
Original shipping charges are non-refundable.
Sale & Promotional Items
All products purchased at a discount, during promotional events, clearance sales, or through the use of promotional codes are considered final sale.
We do not accept returns, refunds, or exchanges on sale or promotional items.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Sale or promotional items.
- Final sale items.
- Gift cards.
- Customized or made-to-order products.
- Items showing signs of wear, washing, or alteration.
Damaged or Incorrect Orders
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Clear photos of the item.
- A brief description of the issue.
Our team will review the situation and work to provide an appropriate solution as quickly as possible.
Shipping Costs
Customers are responsible for shipping costs associated with returns or exchanges, except when:
- The wrong item was received.
- The product has a manufacturing defect.
- The error was caused by Moonlight.
How to Request a Return or Exchange
To start a return or exchange request, please contact us at:
Please include:
- Order number.
- Full name.
- Reason for the request.
Contact
If you have any questions regarding your order or our policies, please don't hesitate to contact us.
Moonlight
Designed with intention. Made to last.
Important Notice
For hygiene and quality control purposes, all returned items will be inspected upon receipt. Moonlight reserves the right to refuse any return or exchange that does not comply with the conditions outlined in this policy.
Customers are responsible for reviewing the size guide carefully before placing an order.